Superior Post and Brace Return & Exchange Policy
We want you to be completely satisfied with your purchase from Superior Post and Brace. If you encounter any issues, such as damages or sizing discrepancies, we’re here to assist you with a smooth and transparent return or exchange process.
1. Eligible Returns & Exchanges
- Damaged Items: If your item arrives damaged, please notify us within 7 days of receipt. For faster processing, you may submit a photo of the damaged item as proof in place of a physical return.
- Sizing Issues: If you receive an incorrect size or need a different size, please contact us for an exchange. Sizing exchanges require the item to be returned to our factory.
2. Return Process
- To start a return or exchange, contact our Customer Support team at [your email] or call [your phone number] within 7 days of receiving your order. We’ll guide you through the steps to complete your return or exchange.
- All items must be in original packaging and unused condition to qualify for a return or exchange.
- For damaged items, if a photo is accepted in place of a return, we will initiate a replacement or refund immediately.
3. Return Shipping & Costs
- Damaged Items: If a physical return is required for a damaged item, we will cover the cost of return shipping.
- Sizing Issues: For returns or exchanges due to sizing, the return shipping cost is the responsibility of the buyer. We recommend using a trackable shipping service to ensure safe arrival.
- Non-Refundable Shipping Costs: Original shipping fees are non-refundable, except in cases where Superior Post and Brace has made an error with your order.
4. Refunds & Processing Times
- Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Refunds typically take 5-7 business days to appear on your account, depending on your bank or payment provider.
- Exchanges: If you requested an exchange, your new item will be shipped within 2-3 business days of receiving your return, subject to stock availability.
5. Contact Information
- For questions about our return policy or to start a return or exchange, please reach out to: